Our family paid the $70.62 ransom to watch the 2010 FIFA World Cup. Unfortunately, we have not been getting our money’s worth! We have 3 set-top boxes in our house, but only 2 could receive the World Cup. Here’s what happened when we tried to rectify the situation:-
11 June – Discovered that one our set-top box could not receive World Cup.
12 June – Tried calling StarHub hotline but gave up after waiting for 30 mins to talk to a “customer care consultant”. My dad went to exchange the set-top box for a new one instead. After the exchange, we could not receive a single channel!
13 June – Went to exchange the set-top box again. After the exchange, we could receive all our subscribed channels. But, the set-top box was faulty, and the images were less than clear.
19 June – Went to exchange the set-top box for the third time as the image quality was deteriorating. At the StarHub shop, my dad verified that all our subscribed channels could be received. But after installing the box in our house, we could not receive a single channel again!
20 June – For some reason, all our subscribed channels could be received the day after our third exchange. Technician came down to verify. Everything seemed fine, until…
21 June – One of our World Cup channel became “unsubscribed”. Seriously, WTF. My dad had to march down to the StarHub shop again to demand some explanations.
Apparently, the fault lies with the channel activation process, which apparently wasn’t explained to my dad. He also felt that the younger staffs were impatient in listening to him. So, my dad’s pissed at StarHub, and the StarHub shop people think we are trying to create trouble for them.
Now, I am experiencing difficulties in getting my i.Mail account cancelled. Maybe I’ll write it up after (and if) I managed to get it resolved.